UI/UX Designer

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results.

Design and deliver user-centric interfaces, user workflows, and design solutions for ServiceNow applications, including portals, workspaces, platform, and custom modules
Collaborate with stakeholders, developers, and product owners to translate business requirements into functional designs
Develop wireframes, prototypes, and high-fidelity mockups that align with ServiceNow’s design standards and best practices
Conduct user research and usability testing to ensure solutions are intuitive, efficient, and accessible
Ensure seamless integration of branding, visual design, and responsive behavior within the Now Experience framework
Work closely with developers to guide the implementation of UI components using ServiceNow Studio, UI Builder, and scoped applications
Continuously optimize designs based on user feedback and analytics
Maintain and mature multi-platform style guides and design systems
Present and walk through your design solutions in team and management meetings, and leadership presentations
Create and manage Jira design tickets
Create and maintain Confluence spaces for HCD and UX designs, UX testing results, and program design decisions
Perform UX activities regarding A|B and usability testing to acquire design data
Other duties as assigned.

3-5 years of experience in UI/UX design
Strong proficiency in UI/UX design tools such as Figma, Sketch, Adobe XD, or similar
Hands-on experience designing within the ServiceNow platform, especially in
Service Portal
App Engine Studio
Workspace design
Knowledge of ServiceNow’s Design System (Now Design System) and platform constraints.
Familiarity with HTML, CSS, JavaScript, and how designs are translated into front-end code (not necessarily full coding skills, but a strong awareness)
ServiceNow certifications (e.g., Certified Application Developer, UX Designer) are highly preferred
Knowledge of Jira
Knowledge of Confluence
Experience with Lucid Spark
Ability to work independently and in a team environment
Effective communication skills for stakeholder interactions.

Full-Time
Remote
401K MATCHING. One of the best in the industry with a generous company match
HEALTH, DENTAL & VISION INSURANCE. Multiple medical plans through United Healthcare Dental and vision plans from a range of carriers, including Aetna, Delta Dental, and VSP
COMPETITIVE VACATION TIME AND HOLIDAYS. Enjoy competitive vacation time as well as eleven paid federal holidays each year, and two paid floating holidays that you can use as you please.